1. Digital Nature of Services

All products and services offered on Ranker.lk are digital and instantly accessible upon successful payment. These include, but are not limited to, AI-powered learning tools, intelligent MCQ training, progress reports, and premium educational content.

Once access is granted, the service is considered delivered and consumed, and therefore non-refundable.

2. No Refunds or Cancellations

We do not offer refunds, exchanges, or cancellations for any payments made, including:

• Subscription plans 

• One-time access passes or premium feature unlocks,

• Promotional or discount offers.

All sales are final once payment is successfully processed.

3. Exceptional Circumstances

Refunds will only be considered in the following exceptional cases, at the sole discretion of Ranker.lk:

• Duplicate payments due to a verified technical error,

• Unauthorized transactions proven to be made without the account holder’s consent.

Any such request must be submitted in writing within 7 days of the transaction to [email protected], along with payment proof and transaction details.

4. Service Access Issues

If you face any technical issues accessing your paid features, our support team will make every reasonable effort to resolve them promptly. However, such issues do not qualify as grounds for a refund.

5. Policy Updates

Ranker.lk reserves the right to modify or update this Refund Policy at any time without prior notice. The latest version will always be available on our website. Continued use of our services implies acceptance of the updated policy.